Documentation Index
Fetch the complete documentation index at: https://docs.codenullapp.com/llms.txt
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SLA Details For Errors
| Severity Level | Description | Target Response |
|---|---|---|
| Application is Down | Production: Within 4 hour Dev Plan: Within 12 business hours |
| 2. Critical | A feature is broken completely. The user cannot access and do anything in the feature | Production: 24 hour business hours Dev Plan: Within 48 business hours |
| 3. Urgent | A component is broken | Production: Within 4 business day Dev Plan: Within 8 business day |
| 4. Important | A component or feature has an error but the user still can work with it | Within 15 business days |
| 5. Informational | A new funcionality is required | According to estimation |
Services Availability
| Plan | % | |
|---|---|---|
| Production | Live Applications | 99.95 |
| Dev | Development plans | 95 |
Exceptions
This SLA is subject to the following exceptions and special conditions:- Response to requests of Severity Level 4 or below can be delayed up to 24 hours during the aforementioned holiday season.
- If the problem is related directly to the infrastructure provider (Azure), the response time will be according to Azure’s SLA
Responsibilities
- The Customer should provide all necessary information and assistance related to their application.
Glossary
- Feature: A page
- Component: Controls of a feature
- Application: Application developed using Codenull
Agent Instructions: Querying This Documentation
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